We are here
If you have a question about an order, a product, the fabric, or anything else, reach out. We read every message and we respond personally. We do not automate our customer communication. When you write to us, a real person reads it and writes back.How to reach us
What you can contact us about
Write to us about anything — where your order is, a size exchange, which fabric works best for a newborn, or whether Samino is right for a child with sensitive skin. If you want to stock Samino, cover it, or collaborate, we want to hear from you too.Before you write
We have a FAQ page with answers on delivery, sizing, fabric care, and exchanges. If your answer is there, great. If it is not, write to us — that is what we are here for.Response times
Email: 1 to 2 business days. WhatsApp: same day during business hours, Saturday to Thursday, 9am to 6pm UAE time. During launches or busy periods it may take us a little longer. We will always get back to you — no message goes unanswered.For press and collaboration inquiries
If you are a journalist, editor, or content creator interested in covering Samino, or a platform interested in stocking or featuring our products, write to us at contact@samino.ae with a brief introduction. We are a founder-led brand. Every collaboration is considered personally. If it is the right fit, we will find a way to make it work.For wholesale and gifting enquiries
We do not currently operate a wholesale program. If this changes, we will announce it through The Samino Letter first. Corporate gifting and bulk orders are something we handle personally. Eid, baby showers, employee gifts — if you want to give something that means something, write to us and we will make it work.The Samino Letter
One note a week, mother to mother.
If you want to stay connected without having to reach out, sign up for The Samino Letter. Honest thoughts on fabric, UAE heat, daily parenting, and what Samino is working on next.
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