Honest answers. No small print.

Fabric and safety

What fabric does Samino use?

Every Samino product is made from pure muslin or fine quality cotton. No polyester. No synthetic blends. No hidden plastic in thread or trim. The fabric description is on every label — you can verify it yourself before the first wear.

What is the difference between muslin and cotton?

Muslin is a loosely woven cotton fabric. Its open weave structure allows maximum air circulation close to the skin. It is exceptionally breathable, absorbs moisture quickly, and becomes softer with every wash. It is ideal for newborns and infants. Fine quality cotton has a tighter weave. It is durable, breathable, and holds its shape through daily washing. It is suitable from birth through age 6 and works well for active toddlers who need a more structured garment. Both fabrics are natural. Both are skin safe. The choice between them comes down to age, activity level, and personal preference.

Is Samino fabric safe for newborn skin?

Yes. Pure muslin and fine quality cotton are among the most widely recommended fabrics for newborn skin. They are natural, free from synthetic content, and do not trap heat or moisture against the body. If your newborn has a diagnosed skin condition, consult your paediatrician. We are not a medical brand — we are a fabric brand, and our fabric is the safest daily wear choice we know how to make.

Is Samino suitable for children with sensitive skin or eczema?

Many mothers choose Samino for children with sensitive skin because we use no synthetic content. Natural fibres do not generate the friction heat or moisture trapping that synthetic fabrics do. We do not make medical claims. If your child has a diagnosed skin condition, speak with their doctor before making changes to their clothing. If you have a specific concern, contact us directly and we will give you the most accurate information we have.

Why does it matter what fabric my child wears in the UAE?

Polyester and synthetic fabrics trap heat and moisture against the skin. In the UAE, where a child moves between 42°C outdoor heat and 20°C indoor air conditioning multiple times a day, this causes the skin to overheat, sweat without release, and react. The marks that appear at the end of the day — behind the knees, under the arms — are often caused by the fabric, not the child's skin. Pure muslin and fine cotton breathe. They regulate temperature. They release moisture. They do what synthetic fabrics cannot.

Sizing

What sizes does Samino carry?

We carry sizes for children aged 0 to 6 years. Our full size range is listed in our size guide.

How do I choose the right size?

Use our size guide on the website. It includes age range, height, and weight guidance for each size. If your child is between sizes, we recommend sizing up for daily wear. Natural fabrics have a small amount of natural give, and comfort is more important than a precise fit.

My child is tall for their age — what should I do?

Use height as your primary sizing reference rather than age. Our size guide lists height ranges alongside age ranges. A child who is tall for their age should be sized by height, not the age printed on the tag.

Do Samino products shrink after washing?

Natural fabrics can experience minor shrinkage after the first wash. We recommend following the care instructions on the label. Washing in cool water and air-drying reduces shrinkage significantly. If you are concerned, sizing up will account for this.

Orders

How do I place an order?

Browse samino.ae, select your products and sizes, add them to the cart, and complete checkout. You will receive an order confirmation email once your order is placed.

Can I change or cancel my order after placing it?

Contact us as soon as possible at admin@samino.ae if you need to amend or cancel your order. If your order has not yet been dispatched, we will do our best to make the change. Once dispatched, we are not able to amend or cancel it.

I did not receive an order confirmation email. What should I do?

Check your spam or junk folder first. If it is not there, contact us at admin@samino.ae with the name and email address used at checkout, and we will confirm whether your order was placed successfully.

Can I place an order as a gift?

Yes. At checkout you can add a delivery note with a personal message, and we will include it with the order. If you would like to know more about our gift packaging options, visit the product page or contact us directly.

Delivery

Where do you deliver?

We currently deliver across the UAE, with GCC delivery available to select countries.

How long does delivery take?

Delivery timeframes are displayed at checkout. We aim to dispatch orders within 1 to 2 business days, with standard UAE delivery taking 2 to 4 business days from dispatch. Once dispatched, you will receive a tracking notification.

How much does delivery cost?

Delivery charges are displayed at checkout before you confirm your order. Free delivery thresholds, where applicable, are stated on the website.

How do I track my order?

Once your order is dispatched, you will receive a tracking notification by email or SMS with a link to follow your delivery.

What happens if I am not home when delivery is attempted?

If a delivery attempt fails, the courier will follow their standard procedure, which may include leaving a notification card, attempting redelivery, or holding the parcel at a collection point. Contact the courier directly using the tracking details provided. If the parcel is returned to us, we will contact you to arrange redelivery.

My order has not arrived within the expected timeframe. What should I do?

Check your tracking link first. If the tracking shows no movement for more than 48 hours or if your order is significantly delayed, contact us at admin@samino.ae with your order number, and we will investigate.

Exchanges and returns

What is your exchange policy?

We offer a 7-day exchange from the date of delivery. The product must be unworn, unwashed, and in its original condition with tags attached. We do not offer refunds for change of mind — exchanges only.

How do I request an exchange?

Contact us at admin@samino.ae within 7 days of receiving your order. Include your order number and the reason for the exchange. We will confirm the process and the return address. You are responsible for return delivery costs unless the product is faulty or incorrectly sent.

What if I receive a faulty or incorrect product?

Contact us within 48 hours of delivery with your order number and a photograph of the issue. We will replace the product or issue a full refund, including return delivery costs — you choose.

Can I exchange a sale item?

Final sale items are not eligible for exchange unless they are faulty or incorrectly sent. This will be clearly stated at the time of purchase.

How long does an exchange take to process?

Once we receive and inspect the returned product, we will process your exchange within 5 business days.

Payment

What payment methods do you accept?

We accept the payment methods displayed at checkout on samino.ae. These include major credit and debit cards. Payment options may be updated from time to time.

Is my payment information secure?

Yes. All payments are processed through a secure payment gateway. We do not store your card details. Our checkout uses SSL encryption.

Do you offer cash on delivery?

Cash on delivery availability is shown at checkout. If it is not displayed as an option in your location, it is not currently available for that delivery area.

Do prices include VAT?

Yes. All prices on samino.ae are displayed in UAE Dirhams and include VAT where applicable under UAE law. A VAT invoice is available on request — contact us with your order number.

The Samino Letter

What is the Samino Letter?

The Samino Letter is a weekly note written by the founder. It covers fabric education, honest thoughts on raising a child in the UAE, what Samino is working on, and small observations about daily life as a mother in Dubai. It is not a promotional newsletter — it is one mother writing to another once a week.

How do I sign up?

Enter your first name, last name, and email address in the signup form on our website. You will receive a confirmation email and 15 percent off your first order.

How do I unsubscribe?

Click the unsubscribe link at the bottom of any Samino Letter email. You will be removed from the list within 30 days. You can also contact us directly, and we will remove you immediately.

Fabric care

How do I wash Samino products?

Follow the care instructions on the label of each product. As a general guide for pure muslin and fine-quality cotton: wash in cool water on a gentle cycle, use a mild detergent, and air dry where possible. Avoid high-heat tumble drying, as it can cause shrinkage and reduce the softness of the fabric over time.

Will the fabric stay soft after repeated washing?

Pure muslin and fine-quality cotton soften with washing. Unlike synthetic fabrics that can stiffen or pill over time, natural fibres improve with use. A Samino piece washed daily should feel softer in month three than it did in month one.

Can I iron Samino products?

Yes. Use a low to medium heat setting. Muslin in particular requires minimal ironing, as its natural texture means light creasing is part of its character. High heat can affect the fabric structure over time.

About Samino

Who founded Samino?

Samino was founded by Shuganya, a mother in the UAE. The brand is named after her daughter. She started it because she could not find everyday kidswear she trusted for UAE conditions at a price that made it accessible for daily use.

Where is Samino based?

Dubai, United Arab Emirates. We sell online only through samino.ae.

Where are Samino products made?

We are committed to transparency on sourcing and manufacturing. If you have a specific question before purchase, contact us directly.

Does Samino have a physical store?

No. We are online only. This allows us to maintain pricing that reflects the product, not a retail markup. Everything ships directly from us to you.

Still have a question?

Write to us at admin@samino.ae. We read every message. We respond personally. We do not use scripted replies. Saturday to Thursday, 9am to 6pm UAE time.