Where we deliver
We currently deliver across the UAE.
This includes Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
GCC delivery is available to select countries. Current GCC availability is shown at checkout when you enter your delivery address. If your country is not listed, contact us at
contact@samino.ae and we will advise on the best option.
We do not currently deliver outside the UAE and GCC.
Delivery timeframes
Standard delivery across the UAE: 2 to 4 business days from dispatch.
Business days are
Monday to Friday. Orders placed on
Sunday will begin processing on
Monday.
These are estimated timeframes from the point of dispatch, not from the point of order placement. Dispatch typically happens within 1 to 2 business days of your order being confirmed.
During peak periods such as product launches, promotional events, and public holidays, dispatch and delivery times may be longer. We will communicate delays where we are aware of them.
Delivery charges
Delivery charges are calculated at checkout based on your delivery address and the options available. Free delivery is available on orders above 200 AED within the UAE. This will be displayed clearly on the website and at checkout.
Order processing
Orders are processed Saturday to Friday. Orders placed before 2.00 PM
on a business day are processed the same day. Orders placed after the cut-off time or on a Friday are processed the following business day.
You will receive an order confirmation email immediately after placing your order. This confirms your order has been received, not that it has been dispatched. A separate dispatch confirmation with your tracking details will follow once your order leaves us.
Order tracking
Once your order is dispatched, you will receive a tracking notification by email or SMS. Use the tracking link provided to follow your delivery in real time. If your tracking shows no movement for more than 48 hours after dispatch, contact us at contact@samino.ae with your order number, and we will look into it immediately.
If your tracking shows no movement for more than 48 hours after dispatch, contact us at
contact@samino.ae with your order number, and we will look into it immediately.
Delivery address
Please double-check your delivery address before confirming your order. We ship to the address provided at checkout and cannot redirect a shipment once it has been dispatched.
If you realize you have entered an incorrect address, contact us immediately at contact@samino.ae. If the order has not yet been dispatched, we will correct it. Once dispatched, we cannot guarantee a change.
Samino is not responsible for failed or delayed delivery resulting from an incorrect or incomplete address provided at checkout.
Failed delivery
If a delivery attempt fails because no one is available to receive the parcel, the courier will follow their standard procedure — leaving a delivery notification, attempting redelivery, or holding the parcel at a nearby collection point. Use your tracking link to manage redelivery directly with the courier.
If a parcel is returned to us, we will contact you to arrange redelivery. Additional delivery charges may apply for reshipment. If we cannot reach you and the parcel cannot be redelivered, we will hold it for a reasonable period before returning it to our warehouse. We will always contact you before that happens and work with you to find a solution.
Delivery delays
We aim to meet all stated delivery timeframes. Delays can occasionally occur due to courier capacity, adverse weather, customs processing for GCC orders, or UAE public holidays. If your order is significantly delayed beyond the stated timeframe, contact us and we will follow up with the courier on your behalf.
Our exchange policy
We offer a 7-day exchange from the date of delivery.
We do not offer refunds for change of mind. If you have received your order and something is not right for size or fit, we will exchange it.
To be eligible for an exchange, your item must meet all of the following conditions:
Returned within 5 days of the delivery date. Unworn and unwashed. In its original condition with all tags still attached. Returned in its original packaging where possible.
We cannot accept exchanges on the following:
Items that have been worn or washed. Items returned after the 7-day window. Items purchased as final sale or under a non-exchangeable promotion. Items that show signs of damage caused after delivery.
How to request an exchange
Step 1. Contact us within 5 days of delivery. Email contact@samino.ae with your order number, the item you want to exchange, the reason, and the size or item you want in return.
Step 2. We confirm eligibility and send return instructions.
We will reply with the return address and everything you need to know.
Step 3. Send the item back using a tracked service. We cannot be responsible for items lost in return transit.
Step 4. We dispatch your replacement within 5 business days of receiving the return.
Return delivery costs
If you are exchanging due to a change in size or preference, the cost of returning the item to us is your responsibility.
If you are exchanging because the item is faulty, damaged, or incorrectly sent, we will cover the return delivery cost. Contact us first and we will arrange collection or reimburse return postage upon receipt of the item.
Faulty & incorrect items
If you receive an item that is faulty or damaged on arrival, not what you ordered, or missing from your order—contact us within 48 hours of delivery at contact@samino.ae. Include your order number and a clear photograph of the issue.
We will resolve it with one of the following, at your choice:
- A replacement item sent to you at no additional cost.
- A full refund to your original payment method.
Return delivery costs for faulty or incorrect items are covered by Samino.
Please do not return a faulty or incorrect item before contacting us. We will give you the correct instructions first.
Refunds
We do not offer refunds for change of mind or sizing preference. Exchanges only.
Refunds are issued in the following circumstances:
- The item received is faulty or damaged on arrival
- The item received is not what was ordered
- We cancel your order due to stock unavailability or a pricing error
How Refunds Are Processed
Approved refunds are returned to the original payment method used at checkout. We will notify you by email when your refund has been processed on our end.
Refund processing time from our end: 7 to 14 business days from the date we confirm the refund.
UAE bank processing times vary. If you have not seen the refund after 14 business days, check with your bank first — the funds may be pending on their end. If there is still an issue, contact us and we will follow up with the payment processor directly
Gift orders
Received Samino as a gift and need a different size? We understand gifting sizes are never an exact size. Contact us with the order number if you have it or the name of the person who sent it, and we will sort it out.
The same 7-day exchange conditions apply. If you are not sure whether your item is still within the window, contact us anyway. If there is a genuine issue, we want to know about it.
A note on timing
The exchange window starts from the date your tracking shows delivery—so we recommend opening and checking your order within 24 hours of arrival. If something is not right, the sooner you contact us, the better.
That said, if you have a genuine issue outside the window, contact us regardless. We will always consider it.
Your consumer rights
Your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection are not affected by this policy.
If you believe your consumer rights have not been met, you have the right to escalate a complaint to the UAE Ministry of Economy.
Contact us
For any delivery or exchange-related question, reach us at:
WhatsApp: +971 522427041- fastest for urgent queries
Email: contact@samino.ae -
for anything needing a paper trail
Hours: Saturday to Friday, 9am to 6pm UAE time. we are offline.
We respond to all delivery and exchange inquiries within 1 to 2 business days.
Simple exchange. Real support. A person on the other end, samino.ae
